HPE Care Pack – 3 Year – Service

Manufacturer: Hewlett Packard Enterprise
Manufacturer Part Number: H5456E
Manufacturer Website Address: http://www.hpe.com
Brand Name: HPE
Service Name: Care Pack

Marketing Information:

Replace failed hardware units quickly and conveniently with HP Services’ reliable next-day exchange service. This easy-to-use HP Care Pack extended warranty service gives you a cost-efficient alternative to on-site repair for HP products.

Product Type: Service

Service Main Type: Exchange
Service Sub Type: Electronic and Physical
Service Description: 9×5 Next Business Day
Service Details:

Remote problem diagnosis and support:
HP Services works with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.

Next Business Day Exchange:
If the problem cannot be resolved remotely, we replace your failed product with a new or equivalent-to-new product free of major cosmetic defects. Next Business Day delivery of replacement products is available for calls received before 2: 00 pm local time. Your permanent replacement unit will be delivered by 10: 30 am the following business day in most areas within the continental US.

Standard business hours coverage:
Remote telephone support is available 8: 00 am-5: 00 pm Monday through Friday, excluding holidays.

Provided Support:

• Phone Support
• Configuration

Service Availability: 9 x 5
Service Response Time: Next Business Day
Service Location: On-site
Service Duration: 3 Year
Product Supported:

• HP 1320 LaserJet Printer